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Vision
We are about raising
the consciousness and awareness of our customers'
operations to allow them to operate more effectively,
satisfy their customers and to improve their
bottom line results.
- We use the appropriate blend of solutions,
skills and business models driven by creativity
and passion to achieve results
- We believe in continuous improvement
as a path to corporate, organizational,
and personal excellence
- We believe local knowledge allied with
global capability provides the best framework
to support our vision
TTS currently has over 200 customers across
its four main divisions, many of whom have
been engaged for over two years.
TTS will focus on its Solutions business moving
forward. Skills will be drawn from different
divisions to serve efforts in the Solutions
group
IT
Consulting
The foundations of TTS are grounded in a highly
trained work force, over 300 IT consultants
providing services under its subsidiary Alphasoft
Services Corporation. Click here to learn
more about AlphaSoft.
Alphasoft is a premier supplier of high-quality
IT consultants in the areas of Enterprise
Resource Planning (ERP), Customer Relationship
Management (CRM), Data Warehousing and related
technologies. Alphasoft's mission is to enable
its customers to unlock the potential of their
Information Technology systems by providing
highest quality resources in the areas of
ERP Technologies
and Data Warehousing.
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Project
Services
TTS has invested significantly in overall
SAP competency throughout its subsidiary companies
Maars Systems, Inc. and Daan Consulting, Inc.
These organizations historically provided
TTS with the necessary SAP and SAP-B1 capabilities
to drive our SAP-driven enterprise solutions
business. Click
here
In February 2008, TTS acquired Abaris Inc.,
an Oracle Certified Advantage Partner and
recognized leader in Oracle Applications and
Technology Consulting. The Integration of
Abaris into TTS has enhanced our capability
to offer enterprise Systems Integration Services.
Click
here to learn more about Abaris.
TTS also possesses a lack-belt team of CRM
consultants housed within a strong CRM technology
practice. TTS is a gold partner for Amdocs
CRM solutions, making us a leading global
Amdocs Systems Integrator.
In 2008/09 TTS embarked on growing its off-site
competencies and focused on the growth of
a CRM Solutions team. We now have approximately
50 professionals split evenly between our
offices in Walnut Creek, CA, and Chennai,
India. We are now expanding the capabilities
of our Oracle and SAP delivery arms in a similar
fashion.
Click
here to learn more about TTS Solutions
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Hosting
Services
As part of our preparatory moves to support
the TTS Expansion Program, we acquired a unit
of Logica's (a global systems integration
company) North American business operation.
This unit provided us with two key components;
a new, successful presence in the Detroit
area for IT Consulting Services and secondly,
a robust hosting center in Southfield, Michigan.
This facility, coupled with our operation
in Virginia, forms a sound platform to launch
a hosting sales program specifically, as well
as supporting the evolution of our Vertical
Industry Solutions business plans to provide
SaaS and Hosted offerings to their market
sectors.
Our hosting and network security services
are managed by a highly trained team of skilled
systems engineers and administrators with
expertise in various operating systems, Web/Application
Servers, Database Systems, and Virtualization,
Storage, Networking and Security Disciplines.
Service offerings include, Infrastructure
consulting, planning and implementation, hardware
and software deployment, installation, configuration,
administration, maintenance, upgrades, application
server configuration and administration, help
desk (24x7) support, systems and application
monitoring, online reporting of server metrics,
web traffic data, and bandwidth usage via
"Customer Portal", data backup and
restoration services with off-site media vaulting
and disaster recovery planning and setup.
Click
here to learn more about our Hosting Services.
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Solutions
TTS has already launched two Vertical Solutions
Businesses focused on the Energy and Utility
(E&U) and Education Market Sectors of
North America. These businesses exploit
TTS' core competencies in consulting, hosting,
and delivering enterprise solutions to penetrate
vertical markets.
These business units have two main aims:
- To provide high value industry solutions
that are product and IP based to the "sharp
end" of the energy and utility market
sectors
- To provide leadership and a channel
to market for TTS's wider technology and
business solutions
TTS has incubated a Energy and Utilities
practice since 2008. This is the seed of
the Company’s Industry Solutions initiative
and the initiative has matured into a E&U
solutions practice over the past two years.
TTS recently entered into an agreement to
acquire Pinnacle
call Center Solutions, a company specializing
providing technology-driven solutions for
the US E&U industry; the Pinnacle team offers
solutions for optimizing the productivity
of a utility customer contact center and
brings with it a Contact Intelligence Solution,
Call Logic. This industry solution is a
combination of software product technology,
subject matter expertise and expert IT operations.
In addition to Call Logic, this business
unit provides a specific, highly efficient
add on application for the optimal handling
of Customer Billing Complaints Calls within
the utility call center. It uses industry
benchmark data as well as on line data analysis
tools to allow a call center representative
to handle the most difficult of utility
calls at much higher levels of efficiency
and customer satisfaction than those general
supported by generic call center solutions.
Click here to learn
more about TTS' initiatives in the E&U business.
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