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SAP
As part of our ERP Competence, we offer services
in SAP R/3, an integrated suite of enterprise-wide
applications offering a modular approach to
managing business.
Service Offerings:
Business Process Improvement
We help our clients streamline and integrate
their processes, leveraging state-of-the-art
technology solutions to ensure operational
improvements and realized business benefits.
Our years of experience partnering with
various industry sectors has provided us
with in-depth knowledge to understand and
to provide answers to industry-specific
challenges. Our consultants benefit from
gaining access to SAP Industry Best Practices
- a ready-to-use industry-specific knowledge
base system, developed through years of
industry expertise by SAP.
We believe that every successful re-engineering
initiative should involve the following
streams of activities:
- Focus - Identification and definition
key processes to be improved (As-Is and
To-Be Analysis); and quantifying the potential
business benefits.
- Design - Assessment of the identified
processes, focusing in elimination of
non-value-added activities and leveraging
of technology solutions, usually complemented
by a working prototype.
- Benefit - Realization of the design
blueprint and measurement of business
benefits.
Product Implementation & Upgrades
Using ValueSAP™ to manage our overall ERP
deployment life cycle, our clients benefit
from on-time, on-budget, high-quality implementations,
and continuous business improvements throughout
the deployment life cycle. Our strong partnership
with SAP provides us complete access to
rich and powerful set of tools, methodologies,
and value-added knowledge-base to support
our solutions deployment life cycle.
Tools:IDES, Solution Map composer, Q&Adb/Diagram
Explorer, IMG, RBE, Project Estimator
Methodologies:Customer Solution Strategy,
Accelerated SAP/Global ASAP, Continuous
Business Improvement
Content:Solution Maps, KPIs & Benchmarks,
IDES, Pre-configured Best Practices, Reference
Model, Value Scenarios
Programs:Team SAP, CCC, Review Program,
Accelerated Solutions/Ready to Work
Using AcceleratedSAP™ (ASAP) implementation
methodology, we ensure quality-oriented
approach throughout the solutions implementation
phases.
Change management
Implementation of an ERP system will yield
complete benefits only when your user employees
accept and use the system. We at Alphasoft
ensure that your ERP implementation has
effective training modules that ensure use
of the system and its long term productivity.
Your R/3 system is only as good as your
employees believe it is. Managing the change
process in this way minimises the risks
implicit in any major change initiative.
And, by working in partnership with you,
we can help set and implement the strategy
for a successful and effective training
programme up to and beyond 'go live'.
Other Services
Support Services
Alphasoft Support Services Group is responsible
for handling all incoming client issues.
This group's primary goal is to provide
clients with a quick, responsive resolution
to a problem, question, or request. Support
Services also provides:
- Phone support from professional Client
Representatives Monday through Friday
(except national holidays)
- 24/7 customized support service
- A web-site and FTP capabilities to
receive and send data files and software
- Incident number tracking system for
issues that cannot be immediately resolved
Training Services
In today's fast-paced marketplace, professionals
continually struggle to stay abreast of
rapid industry changes. To help our clients
through these transitions and ensure that
they are always "in the know" and able to
maximize their return on investment, Training
Services offers instructional programs through
its training courses. Alphasoft provides
a focused learning environment and is available
either in a training center or on-site,
at the client location. All Alphasoft instructors
can lead standard, as well as custom courses
and provide supplemental tools to complement
their training programs.
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