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Customer Operations
Awakening to the
new age of the customer
Pinnacle,
a recently acquired company of TES, is a full-service
solution provider focused on energizing the
customer care operations. Incorporated in
1994, Pinnacle provides software solutions
and consulting services, in addition to a
suite of call center reporting and business
intelligence products.
The company's suite of solutions, products,
and expert services enables client's to
address today's customer service challenges,
while putting in place a foundation for
the applications of tomorrow. Pinnacle's
has a wealth of knowledge and experience
in the optimization of processes and technologies
for customer contact intelligence and understands
what it takes to enable seamless organizational
change.
Pinnacle invests in the continual improvement
of a 360-degree view of the customer in
alignment with enterprise business goals.
This leading-edge philosophy and application
of technology brings call center goals into
focus so client companies can focus on the
core of their business - the customer.
Learn
more about Pinnacle today. |
