Our Offerings

1. The end-to-end CRM solutions from TTS include: Proficient manner in delivering CRM technology solutions, including transformational solutions. Assessment of existing CRM implementation to evaluate the gap between your business needs and your CRM application to recommend a roadmap for enhancements, upgrade options, and other changes to improve performance and usability. We deliver value driven enhancements that impact your business in the short term as well as in the long run. All aspects of application management, including level 1, 2, and 3 application support.

2. Business Value

• Increased agility, productivity and profits
  
• Reduced costs and risks in today's diverse IT environments
  
• Close alignment with organizational needs
  
• More efficient service, higher customer satisfaction, and reduced churn
  
• Superior customer experience assured at every touch point leading to enhanced customer loyalty and increased brand image
  
• Maximize your overall return on CRM investment.

Amdocs CRM

TTS teams with clients to think creatively about the use of Amdocs CRM based solutions to improve business performance and create distinctive capabilities-integrated processes and services that drive competitive advantage.

TTS has the distinctive advantage of being the preferred solutions partner with Amdocs over a span of 12 years. Our global competency center of more than 60 Amdocs CRM-skilled professionals is recognized as creative and forward-thinking, with people who make a contribution well beyond the considerable challenges of a complex technology project.

Visit us at- http://www.amdocs.com/Site/Partners/All+Partner+Profiles/TIS.htm (TIS is now TTS)

Whether it's evaluating how best to utilize Amdocs CRM technology, or upgrading to the latest release, with our proven track record of implementing Amdocs CRM solution, we deliver the best total solution.

Siebel CRM

Our approach to implementing Siebel CRM begins with the design to expose significant opportunities: What are your current CRM capabilities? How do these compare to best-in-class for your industry? What solution configuration would deliver the greatest business value? Based on answers to questions like these, we work with you to apply the right applications, with the right processes, to achieve specific goals.

The TTS Siebel CRM practice is staffed with experts comprising many years of experience in the front-office business. Combining this expertise with the deep knowledge of Siebel CRM, TTS solutions for Siebel CRM include these services:

• Sales force automation
  
• Contact center operations and technology
  
• Telephony Infrastructure Integration
  
• Seamless Integration with legacy systems and/or other applications
  
• Re-Implementation of the existing Siebel CRM application
  
• Application Maintenance and Production Support
  
• Expertise in MDM, Siebel Analytics, BAM, BPM, CEM, PRM
  
• Siebel version upgrades
  

SAP CRM

Our SAP CRM Practice provides consulting services to world's leading companies across a wide range of industries. Our solutions provide the advantage of cutting edge technology to our clients' customer-centric business strategies and in turn maximize business value from their CRM Investments. With over 150 members in the SAP practice to ensure high quality implementations, upgrades, system enhancements and production support which include:

• Comprehensive range of service offerings including Implementations, Global Rollout, Production Support and Upgrade Services
  
• Value added services includes Pre-Implementation Scoping and Impact Assessment, Developing business blueprints, Creation of proof of concepts, Performance Tuning, Post Implementation user assessment and Training
• Integration services include integrating SAP CRM with SAP Suite of Products as well as Legacy systems

What differentiates us is:

• In-depth understanding of business impact of CRM technology through Industry expertise
  
• Expertise in multiple functional areas in SAP CRM Marketing, Sales, and Service across different customer touch points i.e. customer interaction center, Mobile applications and the Internet
  
• Multi-skilled CRM experts with domain experience
  
• Extensive Integration experience with third party systems and legacy applications