Our Experience

Our CRM Customers

• ADP
  
  
• Vodafone
  
  
• Hyperion Solutions
  
  
• Office Max
  
  
• Partech Inc
  
  
• Autodesk
  
  
• Henry Schein
  
  
• AT & T
  
  
• American Re Insurance
  
  
• Hyperion
  
  
• Lockheed Martin
  
  
• Tyson
  
  
• IPG
  
  
• Fujitsu
  
  
• ConAgra Foods
  
  
• Daimler Trucks
  
  
• Maxim

Case Studies

A global business process outsourcing company - Multiple Locations

• Migration from 150+ Lotus Notes Databases to Clarify. Implementation of ClearSupport, ClearLogistics, ClearContracts, eSupport and FTS. Deployed the ClearReports Module and developed a number of reports using Actuate Reports.
  
• Implementation of a number of major enhancements in ClearSupport module. Implementation of eSupport and FTS and CTI integration. We are currently providing ongoing maintenance support .
  
• Clarify Upgrade from version 8.5 to 11.5.
  
• Migration from legacy application to Clarify. Implementation of ClearSupport, ClearLogistics and CTI integration. Implementation of real time integration with BackOffice databases. Automatic Case and Part Request creation from a number of legacy applications. Developed a number of reports using Crystal Reports.

Europe's major telecommunications operator - Europe

Implementation of eOrder. Implementation of Product Configurator in Clarify to work with eOrder module. Significant cost savings in terms of Order entry and Order Processing and considerable reduction in the time taken for introducing new products and services. Developed a highly configurable and scalable Product Configurator, Web based Order Entry and Order Processing functionality. Upgrade of Clarify from version 8.5 to 11.5.

A world leader in food processing - US

• We are providing consulting services for all the phases of their CRM implementation.
  
• One of the activities we are involved in is the deployment of the Contract Management component of SAP CRM 4.0. The application is used by our client to process all contract agreements with distributors and end customers.
  
• Captured data includes pricing agreements for hundreds of different products. The application triggers a well defined workflow process to alert different entities at different stages of the contract lifecycle.
  
• The contract management application follows strict audit guidelines to comply with legal requirements.

A world leader in business performance monitoring and business intelligence - US

• Siebel Marketing application installation and configuration.
  
• Marketing application setup for segmentation and Analytics integration.
  
• Siebel Analytics installation and configuration
  
• Siebel Analytics repository preparation from scratch
  
• Siebel Analytics server configuration for high availability and failover (on MS cluster).
  
• Helping datamart team build data warehouse to be used for marketing segmentation.
  
• Helping datamart team with the ETL related information that is based on Siebel data model.