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Our Approach
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Our approach comes from
years of implementation, deployment,
and support of CRM systems. We focus
on understanding our client's business
environment to identify the challenges
and opportunities it presents. We can
develop process and technical solutions
designed to contribute to the client's
financial performance, customer loyalty,
and employee satisfaction.
One key to our success is a structured,
yet flexible, methodology we use that
is called our ValueBase Methodology.
We use this methodology to define the
solution requirements and expected benefits
from the solution, develop the solution
and then measure the results of the
implementation to show clear value to
the organization.
The ValueBase Methodology consists of
four phases -- Assess, Strategize, Implement
and Maintain. As we progress from one
phase to the next, we keep the spotlight
on the business benefits. |
Initial assessment is a very important
step of the ValueBase methodology. This
is where we identify the business benefits
that we hope to realize, and quantify its
value to the organization. The result is
a documented roadmap that aligns your goals
with the initiatives and resources. This
can be used to sustain executive sponsorship
for the initiatives.
 Strategize
- the next phase creates the strategy
and planning that will allow us to devise
the solution that will provide the optimum
benefit; as early as possible, and for
as long as required. The strategy may
be to select the right commercial off-the-shelf
CRM application, develop custom functionality,
or a combination of both. Our on-going
relationships with market leaders such
as Amdocs, Microsoft, SAP, and Siebel
give our clients a broad spectrum of awareness.
- Implement
- during the implementation phase, we
examine, formulate and apply changes to
Process, People, Organization, and Technology.
All these aspects combine to contribute
to any successful business enterprise
and it is important that the solution
takes each of these factors into consideration.
- Maintain
- we keep engaged with the our clients
to ensure that the solution we helped
to implement keeps delivering the business
value that it was intended to deliver.
This includes knowledge transfers to our
client's resources, follow-up assessments
or adjustments to the solution in response
to changes in the business environment.
During all these phases, we are constantly
engaged with the client. We make sure that
there is constant feedback and participation
with our client project and management team.
This consistent interaction is a critical
success factor in any engagement.
Another factor is the composition and quality
of our client facing delivery and management
team. We apply a flexible engagement model
that combines the experience of senior business,
technology, and project management specialists
along with the enthusiasm, idealism and
curiosity of less senior consultants to
foster a dynamic and consistently innovative
approach to any engagement. We can apply
teams that include on-site, remote, and
off-shore members that cooperate flawlessly.
Our project manager partners with a TTS
executive sponsor who acts as the customer
advocate ensuring that we are always focused
on building and managing the business value
of the solution.
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